To give you a quick feedback, please make sure that there's the I.D. code which is on the remote, board's suspension and packing list in your email. 

1. Easy-wear parts are not covered by the warranty

Easy-wear parts including tires, belts, griptape, deck, belt guards, driveshafts, drive shaft rubber sleeves, etc.

2. The e-board is conditionally guaranteed for six months

Within six months from the day you receive the goods, the e-board frame assembly is damaged due to quality problems,we will replace it for free. If the product needs a warranty, please email us at services@ridepropel.com. We will contact you as soon as possible.

Electronic parts warranty for three months including motor, controller, remote, battery, etc.

3. The e-board failure caused by the following reasons is not covered by the warranty

(1) Damage caused by human factors and collision during driving.

(2) Unauthorized disassembly of the e-board and its components.

(3) Damage due to water ingress.

(4) Change the warranty labels without permission.

(5) Damage to the e-board caused by improper operation.

4. It is recommended to replacing the lubricating grease every 500 kilometers in the rubber sleeve of the transmission shaft.

In order to extend its service life, damage caused by incorrect maintenance and incorrect use will no longer cover the warranty.